Resetting your Hardware Token

This topic describes how a user can reset their hardware token if their hardware token is locked, due to multiple login failures.

  1. Log in to the Aviation ID
  2. Click the My Account tab, and then the Multi-Factor Authentication tab.
    The Multi-Factor Authentication page is displayed, listing your multi-factor devices.
  3. Select a multi-factor authentication device.
  4. Click the blue arrow next to Exostar Token.
    The system will prompt you to enter two one-time passwords (OTPs), and the Reset button will be enabled.
  5. Click Reset.
    A "Reset Success" message is displayed.
  6. Repeat steps 2-4.
  7. Enter two one-time passwords to activate the hardware token.
    An “Activation Success” message is displayed.
    Note: You must receive multi-factor authentication credentials from your Company Administrator to use the Hardware Token functionality. You also have the ability to cancel the reset hardware token process.