Contact Us
This topic provides contact information for support of the Aviation ID.
Boeing Customers to determine your Administrator (for MyBoeingFleet Users):
Most Aviation ID logon issues can be resolved by your Company's Administrator. Please contact your Administration Team before contacting Boeing.
If you are a MyBoeingFleet user & If someone else at your company can log on, have them do these steps:
- From your MyBoeingFleet home page (workspace), click the Account icon on the upper right of the page
- Select "Your MBF Account"
- Your Focals are listed in the Access box
If you do not use MyBoeingFleet or cannot find someone else at your company who can log on, do these steps
Note: Your Aviation ID must be Active and have an MFA device registered to search for your Administrator.
- Go to AviationID
- Enter your User ID > Click Next
- Click the "Forgot Password?" link - Account Recovery is shown
- Within Account Recovery, select any option except "Answer Security Questions", then select Next
NOTE: You must successfully verify with an Account Recovery option to access your Administrator's information - Enter the corresponding code from your MFA Phone or Authy device as required
- On the Security Questions page, Select "Need Help" > Your company administrator's contact information will be displayed on the right hand side of the window
Boeing Employees:
Help for most Aviation ID logon issues can be found in our
Support Site
.
If you need immediate assistance, please contact the Enterprise Help Desk at (425)234-0911 or (888)469-0911
Additional Information
If you need further assistance after following the above steps, please contact us at (206)544-9990
Please have the following information ready:
- Name & Email/User ID
- Description of the problem, including steps to reproduce the problem
- If present, provide the Error Message